Retailers of the Future

http://www.morrisyoureyeonthefuture.com/Retail_2020.html

• More connection with the internet
• More connection with buyers at home
• More dynamic
• More services
• More personalised
• Customers will research products prior to coming to store
• Customers will expect to be able to purchase item quickly and for the product they want to be in stock
• Retailers will need to know about their customers needs and wants
• Customers will be able to research a retailers competitors pricing and availability in real time
• Higher expectations of customer experience and service

The future context of inner city retail and business might be quite different from what it is today. The transportation and distrobution of goods is very important to retail business and any major disruption to the system could have an impact on the CBD economy. A future goods recieving/distrobution system in the road free district will not only be about replacing trucks and cars, but also keeping up with the increase in efficiency demanded by future retailers operating in these areas.

RETAIL DISTRICT, BRISBANE CBD, 2030

STORES - All successful retailers are fully operating through two mediums - online and physical stores

ONLINE

• Allows customers to familiarise themselves with retailers and the products they sell for what price
• Allows retailers to be in the know of what their customers want and when they want it
• Allows retailers to sell and market a wider variety/range of goods
• Allows customers to research and buy goods on the internet and get them delivered
• Allows customers to pre-order products on the internet before picking them up from physical stores
• Allows retailers to replace checkouts with personalised scanning methods for later pickup \/

9 Ways Supermarkets Are Going High Tech

 PHYSICAL STORES

• Allows retailers to provide customers with a shoppers experience
• Allows retailers to offer advice to customers
• Allows retailers to offer more personalised services
• Offers customers a more social environment
• Allows retailers to display their business to the public and stimulate customer interest through dynamic methods 

Self service kiosks instore concept by intel